Contact the Studio

What people are saying

If you have questions about the paintings, please email your telephone number and
a good time to call and we’ll contact you right away. Susan@SusanSternau.com  

To Purchase:

Click here for a printable mail Order Form

Email Susan@SusanSternau.com  with your contact information if you are interested in being added to my mailing list.

Visa & MasterCard accepted. Seven-day money back guarantee for all on-line purchases.

Click here for an Oil Commission brochure

Click here for a Watercolor Commission brochure
or email your idea for a painting and I will be happy to contact you. Susan@SusanSternau.com  

Ordering & Shipping Information:

Mail/Prepaid Orders:
We accept Visa, MasterCard, bank checks, and money order made payable to Susan Sternau Studios. You may also send a personal check, although we will send you your art once all funds are cleared through your bank or credit union. We do not accept COD orders. For international orders, please use credit card only. Print the online order form and send the completed order form with payment to:
Susan Sternau Studios, 403 Napa St., Sausalito, CA 94965-2158.

Customer Service & Technical Assistance:
Email Sales@SusanSternau.com  if you have questions or comments.

Currency:
All prices are in U.S. dollars.

Privacy:
All your information is completely confidential. We will never sell your name or information to another company.

Shipping Methods:
Continental USA and Canada--

We will ship your unframed print orders in a mailing tube via USPS Priority Mail. Framed prints and original art will be shipped by United Parcel Service or a comparable carrier. Be sure to include your street address; orders cannot be delivered to P.O. Boxes (All prices are in U.S. dollars. Duty and tax additional in Canada.).

●Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands -- We ship via Parcel Post.

●International Shipments (other than Canada) -- We will ship your order via the least expensive, insured air service. Air freight charges and insurance will be charged to your credit card or pre-paid by wire transfer. Please provide telephone number. Tax and duty additional.

*before sales tax

Return Policy & Guarantee:
All original art and framed or unframed print purchases made online are backed by a seven-day (7), money-back guarantee. To ensure a full refund, simply:

1. Email Susan@susansternau.com  within seven (7) days of receipt to notify us of the return. We will send you instructions on where to ship the item.
2. You must insure the art or print for the full purchase price for its return shipping.
3. Send the returned art in its original packaging.
4. When the art is received in its original condition, we refund the purchase price in full.

You will only be responsible for the one-way return shipping costs.